As
a direct result of the most recent patient survey, we have made
some changes to our appointment system. To this effect, we breakdown
the appointment slots as follows:
Approximately
50% of appointments are released up to 6 weeks in advance
Approximately
25% of appointments are released up to 48 hours in advance
Approximately
25% of appointments are released on the day
This
helps the practice to manage the workload and gives us the flexibility
to offer the patients a choice of appointment slots. If we did
not hold back a certain amount of appointments, they would all
be fully booked making it difficult for the doctors to see patients
in need of urgent or semi urgent medical attention.
BOOKING
AN APPOINTMENT
Our
aim is for your problem(s) to be dealt with by the most appropriate
clinician in a timely manner and to avoid unnecessary trips to
the surgery.
If
you feel your problem is urgent and you need to be seen today,
you will be offered an appointment accordingly. If all available
appointments on that day have been booked, the reception ist will
offer to add your name to the triage doctor's list and s/he will
call you back as soon as possible to discuss your problem. S/he
will then decide whether you need to be seen urgently, whether
you need a home visit, an appointment with an alternative health
professional (e.g. nurse) or whether advice over the telephone
will suffice.
If
you wish to book a routine appointment, you will be offered an
appointment up to 6 weeks in advance.
If
you feel you just need some advice, the receptionist will offer
to add your name to the triage doctor's list and s/he will call
you back as soon as possible to discuss your problem.
This
system is in place to ensure that you will be seen by an appropriate
clinician within 24 hours. Unfortunately, this means that you
may not always be able to see the GP of your choice
We
realise that whatever system we have in place, we cannot please
all of our patients all of the time. However, we are constantly
reviewing the systems we have in place and welcome any constructive
comments from our patients.
AUTOMATED
BOOKING SYSTEM
Please
note that unfortunately, due to problems we have experienced with
the automated booking system, the doctors have made the decision
to remove this facility. We apologise for any inconvenience this
may cause.
